The Service Manager training is designed for both experienced and new Service Managers that provide management to local (country level) service teams and are responsible for customer satisfaction, service revenue and costs in their region. The training equips Service Managers with the required competencies to implement a service strategy, manage and engage a service team and ensure that everyone is equipped with the right competencies to deliver high-quality services and manage customer expectations.
The practical tools and exercises in the training will improve the Service Manager’s ability to lead the service team and ensure they deliver superior customer experiences and an outstanding business performance.
In this training participants will learn more about the definition and purpose of the Service Manager role, and the required competencies to fulfil this role successfully.
After this training, participants will be able to:
The training consists of the following modules:
Language: English (other languages upon request)
Price: Online Self-Paced: € 1,950
Online Coach-led: € 2,950
Duration: +/- 30 hours of self-learning that can be spread over one year
For whom: new and experienced Service Managers