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INSIGHTS

Service Design

Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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How Drivers for Growth are even more important in the COVID-19 crisis

How Drivers for Growth are even more important in the COVID-19 crisis

Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday,...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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Bridging the gap between business and IT in Service Transformations

Bridging the gap between business and IT in Service Transformations

Many opportunities and possibilities exist for tech service organisations to develop new services an...

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