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INSIGHTS

Training

The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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Finding the starting point of successful Service Transformations

Finding the starting point of successful Service Transformations

In the ever-changing environment that service businesses operate, there are many potential transform...

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Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Bridging the gap between business and IT in Service Transformations

Bridging the gap between business and IT in Service Transformations

Many opportunities and possibilities exist for tech service organisations to develop new services an...

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Service should be the backbone of your food processing equipment manufacturing business!

Service should be the backbone of your food processing equipment manufacturing business!

In general, service is important in the manufacturing industry. In a food processing business in par...

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Top 10 Best Practices to Recruit and Retain Service Talent

Top 10 Best Practices to Recruit and Retain Service Talent

The challenges in recruiting and retaining service talent In the current economic climate, the gr...

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