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INSIGHTS

People Engagement

Obstacles and success factors for a successful transformation

Obstacles and success factors for a successful transformation

Business challenges driving the need for change In our research we went looking for the tr...

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Service Strategy Goes Virtual with HORIBA

Service Strategy Goes Virtual with HORIBA

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting ...

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Your people and Service Thinking:

Your people and Service Thinking:

With commoditisation and decreasing growth rates on product sales, the Service business is now seen ...

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Service should be the backbone of your food processing equipment manufacturing business!

Service should be the backbone of your food processing equipment manufacturing business!

In general, service is important in the manufacturing industry. In a food processing business in par...

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Top 10 Best Practices to Recruit and Retain Service Talent

Top 10 Best Practices to Recruit and Retain Service Talent

The challenges in recruiting and retaining service talent In the current economic climate, the gr...

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Happiness in Your Service Organisation

Happiness in Your Service Organisation

Service and people are naturally synonymous, particularly given that people account for almost two t...

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