Customer Experience Design
Why is Noventum offering the Service Transformation Centre?
Noventum has been working the past two decades with a lot of large multi-national companies that nee...
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Co-Innovation with customers to develop and sell advanced services
From our Drivers for Growth in Service research amongst leading service organisations, we l...
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Obstacles and success factors for a successful transformation
Business challenges driving the need for change In our research we went looking for the tr...
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5 things to do to create a culture of value-based delivery of service
Understanding the perception of customers allows the adoption of an outside-in perspective that can ...
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Should you change your service delivery model?
What is a Low Cost High Value Service Model? With competition on services heating up and more pla...
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Research: Drivers for growth in Service 2020
Are you curious about the outcomes and key conclusions of this research project? You can download th...
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