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INSIGHTS

Here we are sharing insights learnt from our own experiences or through our clients.
Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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5 things to do to create a culture of value-based delivery of service

5 things to do to create a culture of value-based delivery of service

Understanding the perception of customers allows the adoption of an outside-in perspective that can ...

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How Drivers for Growth are even more important in the COVID-19 crisis

How Drivers for Growth are even more important in the COVID-19 crisis

Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday,...

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Understand the customer experience and give your brand a boost

Understand the customer experience and give your brand a boost

It is arguable that a great number of the existing detection mechanisms (customer surveys, feedback ...

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