5 things to do to create a culture of value-based delivery of service
Understanding the perception of customers allows the adoption of an outside-in perspective that can ...
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Should you change your service delivery model?
What is a Low Cost High Value Service Model? With competition on services heating up and more pla...
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Become More Customer Centric
Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...
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Happiness in Your Service Organisation
Service and people are naturally synonymous, particularly given that people account for almost two t...
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