The Evolution of Field Service Management in Manufacturing

On October 10, Noventum will in collaboration with Click host an exclusive event in Birmingham on ‘The Evolution of Field Service Management in Manufacturing’. Through presentations, customer stories and interactive sessions, we will discuss and learn about:

  • The evolution of field service in the manufacturing industry
  • The implications for Manufacturers today
  • How digitalisation can be leveraged to add value to my service organisation
  • Where other companies have found success through digitalisation
  • How can you start the digital transformation and what are key success factors



12:00 – 13:30 Registration, Welcome and Networking Lunch

13:30 – 14:15 The Challenges and Barriers of Implementing Proactive Service Business Models Enabled by New Technologies
Martin Gilday, former VP Service of Elekta, Getronics and Unisys, will share his experience on how he transformed traditional manufacturing companies focused on products into companies that acknowledged the value of the services business as a companies’ main profitability driver

14:15 – 14:45 Exploring Challenges in Digital Transformation
Interactive session where we will talk about challenges submitted by the participants

14:45 – 15:15 Coffee break 

15:15 – 16:00 Improve Service Delivery in Manufacturing with Predictive Field Service
Vincent Savard, Alliances Director of ClickSoftware will talk about market pressures and the cost of reactive service, the traditional FSM Approach, predictive field Service use cases and the impact of predictive field service on the business KPIs

16:00 – 17:15 Roundtable session
Participants can choose two Roundtable sessions from the following topics:
1. The Digital Worker and Digital Transformation Projects
2. Future of Field Service
3. Engaging People on the Digital Transformation Journey
4. Management by Metrics: Operational Efficiency and Customer Value

17:15 – 18:00 Networking Drinks


People Management Centre
The People Management Centre is our online platform which focuses on one primary People Management area: Service Training