Consulting

Grow faster with reduced effort

Services

Benchmarking, Service Business Strategy, Service Transformation

We guide global manufacturing and industrial service companies that are seeking to profitably grow, extend and improve the performance of their service operations.

By deploying our proven methods, frameworks and benchmarks, we help to define and implement service strategies that measurably improve business performance, increase revenue, profitability and improve the brand experience.

Key activities:

  • Assessing the growth & productivity potential
  • Researching the delivered brand experience
  • Developing service strategies
  • Designing and deploying basic and advanced service propositions
  • (Re)designing service marketing, sales & delivery models
  • Managing service transformations

Click here to find out how we have helped other companies achieve their (service) business objectives, or contact us directly to find out what we can do for you.

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Digital Transformation of Service: best-of-breed, platform, or hybrid architecture?

For an organisation to successfully transform their service business and gain maximum benefits, having the right advanced technology in place is essential. Supporting service processes in an optimum manner requires a number of functional domains such as: contact centre, service request management, service marketing & sales, service contract management, finance, field service management, and parts management to name a few.

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