The 2018 Service Strategy Handbook for global service business leaders

Our vision is that the Service Business leads the way to abundant and sustainable growth and prosperity. Our mission is to unlock the unlimited potential of Service Business in organisations – and we do this by offering a proven Service Business Model and Transformation Roadmap.​

We are known as a result driven thought Leader. We have delivered over 200 successful projects, many of them together with Fortune 500 clients - a testimony to our ability to do so.

Our 2018 Service Strategy Handbook for global service business leaders is meant to help you in developing a vision and strategy to drive profitable growth of your (service) business by:

  • Providing strategic direction for every phase of the service evolution from a product driven, to a service driven organisation.
  • Explaining what is the most successful differentiation strategy for service businesses and how it can be implemented.
  • Providing you with a practical approach on how to identify and follow up on new service opportunities enabled by IoT.
  • Explaining how the Service Factory analogy can help you build a scalable service model, quicker, better and at reduced risk.
  • Giving you a best practice example of a company who has gone through a successful service transformation, and;
  • Providing you with concrete improvement opportunities for your service business through our on-line service business assessment based on the Service Capability and Performance (SCP) Standards for the service industry & Best Practice Library.


Download the Handbook